Frequently Asked Questions
Answers to common questions about Ubloc.
Is assembly required?
No. Shelter arrives fully assembled and ready for outdoor use.
What size dogs is Shelter suitable for?
Shelter has been designed to comfortably accommodate a wide range of dog breeds. Product dimensions are available on the product page to help determine suitability for your dog before ordering.
Is Shelter suitable for outdoor use?
Yes. Shelter has been designed specifically for outdoor environments and is built using durable materials selected for long-term outdoor use.
How long does delivery take?
Each Shelter is made to order.
Most orders are delivered within 4-8 weeks.
You’ll receive progress updates throughout the process, including confirmation once your Shelter is complete and ready for shipment.
Where is Shelter manufactured?
Shelter is manufactured in Sydney, Australia using locally sourced materials.
Do you offer White Glove Delivery?
Yes. White Glove Delivery is available at checkout for eligible locations.
The service includes placement of Shelter in your preferred outdoor location and removal of packaging upon delivery.
Availability may vary depending on location and site access.
Can I place Shelter anywhere outdoors?
Shelter has been designed for outdoor environments including backyards, patios, courtyards and poolside spaces.
For best performance, we recommend placing Shelter on a level surface with adequate drainage.
What materials is Shelter made from?
Shelter is constructed using durable exterior cladding, structural framing and a composite timber-style interior floor selected for long-term outdoor use.
What if I have a question before ordering?
We can help with product, sizing, delivery and placement questions before ordering.
What happens after I place an order?
Once your order is placed, production of your Shelter begins.
You’ll receive updates throughout the process, including confirmation once your Shelter is complete and ready for shipment.
